Finally, the casino shut the player's account quickly for thirty times in lieu of forever, and as a result of a lack of reaction from the participant, the criticism was rejected.
The problem was resolved because of the Grievances Team, which stated which the casino acted inside its legal rights to close the account because of the absence of a true income balance, Which cashback was categorized as reward income, not matter to withdrawal. Consequently, the criticism was closed as the On line casino's actions have been considered compliant with its procedures.
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The participant asked for the closure in their Hotbet account as a result of gambling habit on September eleven, 2024. Despite a number of requests, his account not even remained open up, but he also obtained VIP status and bonuses, enabling additional deposits.
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The Grievances Group intervened, highlighting the On line casino's failure to impose fast restrictions over the player's account following the self-exclusion request. Eventually, the issue was solved, Using the participant confirming that the subject had been settled satisfactorily.
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